Our US support team has an incredibly high level of practical knowledge”, explains Dr. “When people call in with issues, they should be able to immediately talk with someone with in-depth field experience to get them back on track as soon as possible. In this phase, SolidCAM has also brought in several new members to this team, all with over 20 years of machining experience. This gives me an understanding and motivation to get our users up and running and happy as soon as possible”, explains Anthony. “Having been a machine shop manager, I feel the pain of our users firsthand. Anthony brought over extensive machining experience and most importantly an incredibly high dedication toward customer satisfaction. SolidCAM added Anthony Calderone to manage our customer satisfaction strike team. Nearly two years ago, SolidCAM adopted a “no customer left behind” program that included several phases and tactics to ensure our current users would never silently suffer with unresolved issues. Our records indicate that the main reasons for the sales increase was from word of mouth referrals from existing customers, repeat sales from existing customers and continued subscription plan purchases. It proves that our dedication to service and support has made the impact on customer satisfaction that we intended.The Q4 and Q1 sales records show that the US market is poised and ready to adopt new tools to gain efficency and increase production levels.

Emil Somekh, founder of SolidCAM explains, “These new sales milestones in the US are extremely significant for several reasons: We are extremely grateful to our customers in the US and very proud to announce new sales records of 45% growth over the previous year for the fourth quarter and 58% in the first quarter of 2010 in the United States.ĭr. SolidCAM – Solid Platform for Manufacturing: SolidCAM USA sets new sales record in Q4 – 2009 and Q1- 2010

Solidcam 2010